Technical Customer Success Manager

October 23

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iVerify

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Cybersecurity • SaaS • Enterprise

iVerify is a leading mobile security platform focused on providing advanced threat protection for enterprises. The company emphasizes the importance of mobile security in corporate settings by offering solutions such as mobile EDR, smishing protection, threat hunting, and vulnerability management. iVerify's platform ensures maximum security and privacy for mobile devices, which are increasingly becoming significant endpoints in IT security. They highlight the importance of protecting mobile devices from threats like spyware, ransomware, malware, and unauthorized access. With features enhanced by artificial intelligence and machine learning, iVerify aims to safeguard corporate credentials, two-factor authentication, and intellectual property from mobile-based attacks.

2 - 10 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead technical onboarding projects for new customers: deployment planning, integrations, enrollment, and security best practices. • Project-manage time-to-value, coordinating across customer teams and internal stakeholders. • Drive customer deployment goals (e.g. user/device enrollment, endpoint coverage) to ensure customers realize full ROI. • Provide proactive guidance and training for ongoing usage. • Serve as the trusted advisor to key stakeholders. • Establish regular check-ins (ie QBRs) and provide insights to maximize product value. • Design and launch our CSAT / NPS programming. • Own renewals for assigned accounts. • Identify upsell/cross-sell opportunities (e.g. additional features, licenses) and collaborate with Sales to win. • Act as a first-line technical contact for support submissions. • Troubleshoot and resolve common issues and coordinate with Product/Engineering for advanced cases. • Capture and prioritize customer feedback to inform roadmap and product improvements. • Partner with Product to close the loop with customers.

🎯 Requirements

• 6+ years in Customer Success, Account Management, or related client-facing role in cybersecurity. • Experience managing the full customer lifecycle: from onboarding and adoption through renewals, with a track record of partnering effectively with Sales on expansion opportunities. • Strong project management skills; comfortable coordinating across multiple teams and stakeholders. • Excellent communication and relationship-building skills, with the ability to serve as a trusted advisor. • Comfort with technical concepts (integrations, security best practices, basic troubleshooting); able to translate between customer and engineering teams. • Data-driven mindset with experience using CS tools/metrics (e.g. NPS, health scores, usage dashboards). • Entrepreneurial approach: excited to build processes, playbooks, and programs from scratch in a fast-paced environment. • Proactive, resourceful, and comfortable wearing many hats as the first CS hire.

🏖️ Benefits

• Diversity, Equity, and Inclusion programs