Staff Product Designer – Onboarding

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6 days ago

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Jane.app

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Healthcare Insurance • SaaS • Wellness

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Help us redefine our onboarding strategy and improve the onboarding experience for our customers • Build an expert-level understanding of how different segments of customers onboard to Jane • Identifying new and novel ways to onboard customers using new and innovative technologies • Building a process for experimentation and growth for Jane, focused on increasing activation and reducing churn • Support our first foray into Product-Led Growth by designing experiences that drive self-service success and adoption.

🎯 Requirements

• 8+ years of experience in Product/UX Design, with a track record of leading projects in complex or abstract domains. • Experience working within a growth team at a SaaS product company • Experience building experiments and A/B testing • A portfolio that demonstrates systems thinking, user research, and design work - ideally including developer platforms, internal tools, or integration-focused projects. • Ability to design at the pattern level, creating frameworks that others use to build experiences. • Comfort working in ambiguous problem spaces, breaking down complexity into approachable solutions. • Strong communication and storytelling skills - you can explain not just what you designed, but why. • Confidence working closely with technical partners; you don’t need to be an engineer, but you can ask good questions, understand constraints, and challenge assumptions. • Experience with customer research and testing, including the ability to represent diverse customer journeys. • Organized, collaborative, and adaptable, thriving in a fast-paced environment where things aren’t always fully defined. • A bias to action: you don’t just analyze problems, you move them forward.

🏖️ Benefits

• comprehensive benefits package