Client Success Manager

🕒 September 9

🌪️ Kansas, New York – Remote

🌪️ Kansas – Remote 🗽 New York – Remote

💵 $48k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jenzabar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

📚 Education

☁️ SaaS

🏢 Enterprise

💰 $60M Private Equity Round on 2000-04

Education • SaaS • Enterprise

Jenzabar is a leading provider of software and services dedicated to higher education institutions. The company's flagship product, Jenzabar One, is a unified cloud platform designed to streamline campus operations and enhance student success. Jenzabar offers a comprehensive suite of solutions including student information systems (SIS), analytics, eLearning, financial management, recruitment, retention, and human capital management tailored specifically for colleges and universities. The company's innovative products empower educational institutions to improve efficiency, engage students, and drive institutional growth.

📋 Description

• Maintain positive client relationships to maximize product/service satisfaction • Act as a liaison between the organization and clients • Leverage Jenzabar data to personalize service and address client needs and ROI • Provide Client Service training for continuous improvement • Visit and/or conduct annual reviews with each client • Identify, develop, and maintain strategic relationships with senior-level contacts • Strategize on accounts with the Account Executive and Sales Manager to establish future sales • Collect client feedback and identify product improvements • Represent Jenzabar at related regional conferences within the territory • Develop a deeper understanding of third-party relationships, opportunities, and positioning • Visit clients on campus • Use AI-enabled tools and analytics to enhance decision-making, efficiency, and measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human oversight • Perform other assigned tasks

🎯 Requirements

• 2+ years of experience in Higher Education and/or Client Service • Bachelor’s Degree preferred • Background in Higher Education and understanding of the industry • Strong communication skills and a positive attitude • Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus • Ability to travel 50-75% • Ability to visit clients on campus • Ability to cover the Kansas or New York territory • Must be able to work without employer-sponsored visa support

🏖️ Benefits

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance • Annual bonus eligibility