Customer Service Agent

3 days ago

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Jerry

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Insurance • Automotive • Fintech

Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.

201 - 500 employees

💳 Fintech

📋 Description

• Respond to inbound calls from existing customers • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

🎯 Requirements

• 2+ years of experience working in a call center environment • You can multitask and manage multiple competing priorities • You are passionate about helping others

🏖️ Benefits

• We will pay for your P&C license (expected within 60 days after starting) • Medical, dental, vision insurance, 401K match • Ability to work remotely (we provide work equipment) • Ongoing training and mentorship from our leadership team • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them