Customer Success Executive

Job not on LinkedIn

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $125k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Define and execute a strategic vision to enhance Corrigo’s Client Success function • Manage relationships with assigned Enterprise and Mid-Market clients • Act as a trusted strategic advisor and drive product adoption and value realization • Collaborate with clients to define desired outcomes, goals, and KPIs • Conduct Strategic Business Reviews throughout the client lifecycle • Support customer advocacy initiatives, case studies, and testimonials with marketing and sales • Manage client expectations and establish realistic goals • Coordinate cross-departmental projects including integrations, migrations, upgrades, custom development, training, consulting, and implementations • Champion support resolution plans and application change orders • Provide guidance through application upgrades and patches • Develop presentations, statements of work, requirements documents, reports, and project plans • Engage with Directors, VPs, and C-suite executives of Fortune 500 companies • Monitor product usage and health indicators, identify at-risk customers, and develop mitigation strategies • Ensure client feedback informs product roadmaps and maintain the Voice of the Customer • Identify opportunities for adoption, expansion, and strategic upselling • Adapt to additional projects and responsibilities as directed by management

🎯 Requirements

• Bachelor’s degree preferably in business, management, or marketing • MBA highly desired • 5+ years of relevant software experience in Customer Success, Client Services, or Account Management • Extensive experience with SaaS platforms, JLLT platforms, and/or Commercial Real Estate or Facilities Management • Experience conducting business assessments and analyses and translating findings into enterprise solutions • Ability to document complex client business requirements, create strategic business plans, manage development change requests, outline integration requirements, and provide high-level technical support • Proficiency in solution-focused upselling and cross-selling • Experience planning and delivering instruction in person and via web-based platforms • Proficiency in MS Office software, including Excel, PowerPoint, and Word • Superior problem-solving and analytical skills • Outstanding verbal and written communication skills • Ability to monitor product usage and health indicators, identify at-risk customers, and develop mitigation plans • Ability to manage multiple projects independently and cross-functionally • Proven relationship-building and stakeholder-influencing abilities from end-users to C-suite executives • Comprehensive understanding of mobile technologies and SaaS ecosystems • Approximately 20% domestic travel • Must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture prioritizing mental, physical and emotional health • Reasonable accommodations for individuals with disabilities

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