Job Duck
HR Tech • Recruitment • B2B
Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.
201 - 500 employees
👥 HR Tech
🎯 Recruiter
🤝 B2B
Client Happiness Coordinator, Client Success Manager
Job not on LinkedIn
October 3
Job Duck
HR Tech • Recruitment • B2B
Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.
201 - 500 employees
👥 HR Tech
🎯 Recruiter
🤝 B2B
📋 Description
• Serve as the main point of contact for a portfolio of clients • Maintain ongoing communication through email, Zoom, and phone • Anticipate client needs and provide proactive updates and solutions • Act as a calm, confident partner in moments of both wins and challenges • Send a concise “Four-Minute CEO” email each week highlighting updates and wins • Join weekly internal meetings to gather updates from PPC, creative, and strategy teams • Coordinate with marketers, strategists, and creatives to keep projects on track • Escalate client concerns appropriately and help resolve issues effectively • Acknowledge client milestones such as birthdays, holidays, and anniversaries • Deliver post-mortem and quarterly strategy reports using provided templates • Help translate performance insights into reassuring and actionable updates • Participate in Client Account Manager training programs and peer masterminds • Contribute to improving processes and creating new templates for the client experience
🎯 Requirements
• Minimum 2 years in a client-facing role such as account management, customer success, or hospitality • Proven ability to lead client communications and represent client needs internally • Self-starter with excellent organization and dependability • Strong emotional intelligence and adaptability in fast-paced environments • Background in digital marketing or agency settings • Familiarity with Facebook Ads, Google Ads, email marketing, or creative production • Experience in high-touch service roles like hospitality, events, or concierge services
🏖️ Benefits
• Competitive salary • Paid Time Off and holiday pay (where applicable) • Annual Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Alignment with our clients' core values
Apply Now