JobLeads
Recruitment • HR Tech
JobLeads is a company that provides online platforms and services. Due to current website maintenance, the platform is temporarily unavailable, and users are encouraged to revisit later or contact the Help Center for more information.
51 - 200 employees
🎯 Recruiter
👥 HR Tech
Customer Service Specialist
November 21
🗣️🇪🇸 Spanish Required
JobLeads
Recruitment • HR Tech
JobLeads is a company that provides online platforms and services. Due to current website maintenance, the platform is temporarily unavailable, and users are encouraged to revisit later or contact the Help Center for more information.
51 - 200 employees
🎯 Recruiter
👥 HR Tech
📋 Description
• Respond to customer inquiries via email, primarily in English and Spanish • Monitor and engage with our community on social media platforms using Sprinklr • Deliver timely, empathetic, and professional support to resolve customer concerns • Escalate complex cases to the appropriate internal teams when needed • Uphold our brand voice and community guidelines in all public interactions • Contribute to a positive customer experience that reinforces trust and satisfaction
🎯 Requirements
• Fluent in English and Spanish, with excellent written communication • 1–2+ years of experience in customer support or community management • A strong customer-first mindset and problem-solving skills • Experience with Zendesk or similar customer service platforms • Familiarity with Sprinklr or other community/social media management tools • Proficiency in additional languages such as Italian, French, German, or Portuguese (Nice If You Have)
🏖️ Benefits
• Remote work flexibility • Inclusive, team-oriented culture • Annual company sailing week in the Mediterranean + team meetups across the EU • Opportunity to make a direct impact on customer satisfaction and brand perception • Exposure to tools and practices at the intersection of customer service and social engagement
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