Academic and Finance Advisor I

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November 20

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National University

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Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

📋 Description

• Manage assigned student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools. • Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success. • Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards. • Advise students on financial aid requirements, university policies, and changes to their course of study. • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables. • Maintain professionalism while supporting escalated students and delivering University communications. • Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment. • Maintain regular and reliable attendance, and perform other duties as assigned.

🎯 Requirements

• Bachelor's degree preferred • Minimum of one (1) year of experience in advising, customer service or related is required • Experience in student services or training and development in a collegial setting preferred • Experience working in a fast-paced customer or student-centric position preferred • Experience in higher education and technology-driven enterprise preferred

🏖️ Benefits

• medical • dental • vision • 403b with match • paid holidays • PTO • free education benefits • other growth opportunities