Academic and Finance Counselor I

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November 20

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National University

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Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

📋 Description

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way • Provide personalized, student-centered support to help each learner stay on track toward their goals • Manage your student caseload with care, using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing by the student finance team • Facilitate appropriate referrals to other departments and campus resources • Navigate multiple systems and reports to stay informed and ensure seamless student support • Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service • Handle escalated student concerns effectively, turning challenges into solutions • Execute outreach and communication strategies that strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion • Use coaching techniques to build strong relationships and motivate students toward graduation • Offer creative ideas and resources that boost student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected, positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance to fulfill the requirements of this position • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required • Experience in a fast-paced, student or customer-focused environment preferred • Background in academic advising and course enrollment within a college or university setting preferred • Experience supporting online students preferred • Experience with Financial Aid or Title IX regulations preferred • Experience interpreting and ensuring compliance with federal regulations and guidelines preferred • Experience in higher education and technology-driven environments preferred

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 403b with match • paid holidays • paid time off • free education benefits