Customer Service Champion – Pet Insurance

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Jobs2web

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🎯 Recruiter

🤝 B2B

👥 HR Tech

💰 $5.3M Series A on 2006-01

Recruitment • B2B • HR Tech

Jobs2web is a recruitment-focused company that aims to connect job seekers with employment opportunities. They provide a platform that allows users to stay informed about careers and events through a talent community network.

📋 Description

• Supporting customers via live chat, email and outbound calls across product queries, quotes, policies, billing and renewals • Delivering clear, empathetic and easy‑to‑understand communication every time • Handling renewal and retention conversations confidently, including premium increases and cancellations • Applying objection handling techniques to retain customers and build trust • Accurately processing policy changes, MTAs, renewals and billing updates • Maintaining up‑to‑date and accurate customer records in line with compliance standards • Proactively gathering additional information to support underwriting decisions • Resolving first‑line complaints and escalating where needed • Ensuring all activity aligns with FCA, GDPR and Consumer Duty requirements • Identifying opportunities to improve the customer experience and team processes

🎯 Requirements

• Experience in customer service within pet insurance • Experience handling live chat, email and outbound calls • Clear, confident communication across all channels with strong written and verbal communication skills • High attention to detail and strong administrative accuracy • Confidence in objection handling and explaining policy terms clearly • Experience using CRM or policy administration systems • Calm, customer‑focused approach to problem solving and objection handling • A genuine passion for helping customers and delivering great service. • Commitment to doing the right thing — for customers, their pets and the business • Understanding of MTAs, renewals and retention (Desirable)

🏖️ Benefits

• Remote working with travel required up to once per month (expenses covered)