Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Job not on LinkedIn

🕒 September 18

⚜️ Louisiana, Missouri, +1 more states – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts • Execute the PECS Field Reimbursement Manager strategy • Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team • Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact • Develop long- and short-term strategic plans and manage execution of related tactics • Drive team culture, accountability, FRM performance, customer relationships, and overall team goals • Coach FRMs to use data insights and account management competencies to address access barriers • Support identification and resolution of access and fulfillment obstacles, including Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit matters • Build trust-based relationships and collaborate with Sales District Managers, SCG, Franchise Marketing, Brand, and other partners • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • 3+ years of direct people management • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • MBA or other related graduate level degree preferred • Concentration in biopharmaceutical market access, field reimbursement, or managed markets preferred • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Proven ability to navigate high profile, complex business circumstances • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Excellent written and verbal communication skills • Strong analytical/problem solving skills • Experience in the Neuroscience therapeutic market • Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred • Travel up to 75% of the time

🏖️ Benefits

• Inclusive work environment • Equal employment opportunity • Inclusive interview process and accommodation support