Technical Account Manager

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November 26

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Boulevard

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SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

📋 Description

• Act as the primary technical point of contact for top accounts. • Partner with Strategic Account Managers to recommend new features and integrations. • Liaise between customers, Product and Engineering for escalations and issues. • Maintain deep product knowledge to provide strategic recommendations. • Advise customers on configuration, API usage, and optimization best practices. • Gather customer feedback and represent client needs internally.

🎯 Requirements

• 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization. • Ability to manage multiple customer accounts, projects, and requests simultaneously. • Deep understanding of SaaS products, APIs, and integrations. • Proven track record of improving customer adoption, satisfaction, and retention. • Skilled at partnering with Sales, Product, Support, and Engineering teams. • Exceptional written and verbal communication skills. • Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables. • Comfortable using data and metrics to track performance and inform strategy.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote work with a monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities.