Lavender
Healthcare Insurance • Telecommunications • Wellness
Lavender is an online psychiatry and therapy office that offers convenient mental health care services. Specializing in conditions such as anxiety, depression, ADHD, bipolar disorder, trauma, insomnia, OCD, and life transitions, Lavender focuses on delivering talk therapy and medication management. They provide easy booking options within a week and support clients with insurance or private pay. Lavender aims to assist individuals on their mental health and wellness journey with board-certified psychiatric nurse practitioners, available seven days a week.
51 - 200 employees
⚕️ Healthcare Insurance
📡 Telecommunications
🧘 Wellness
Director, Nursing Operations
October 10
Lavender
Healthcare Insurance • Telecommunications • Wellness
Lavender is an online psychiatry and therapy office that offers convenient mental health care services. Specializing in conditions such as anxiety, depression, ADHD, bipolar disorder, trauma, insomnia, OCD, and life transitions, Lavender focuses on delivering talk therapy and medication management. They provide easy booking options within a week and support clients with insurance or private pay. Lavender aims to assist individuals on their mental health and wellness journey with board-certified psychiatric nurse practitioners, available seven days a week.
51 - 200 employees
⚕️ Healthcare Insurance
📡 Telecommunications
🧘 Wellness
📋 Description
• Lead day-to-day nursing operations across all programs and markets, ensuring clinical, administrative, and operational excellence • Ensure adherence to clinical protocols, regulatory requirements, internal policies, SOPs, and safety standards • Design and continuously improve workflows, systems, and processes to support high-quality, efficient client care • Own workforce planning, capacity forecasting, and scheduling models to ensure sustainable staffing and utilization • Partner with Talent Acquisition on nursing-specific recruitment strategies and headcount planning • Oversee development of tools, SOPs, and resources that support efficient and effective nursing delivery at scale • Support company growth by designing scalable staffing and operational frameworks that maintain Lavender’s people-first culture • Implement, track, and report on key nursing performance metrics, including productivity, quality, compliance, and client outcomes • Identify trends, risks, and opportunities through data dashboards and performance monitoring, ensuring timely corrective action • Chair the Quality Improvement (QI) Committee, driving accountability for identified opportunities • Partner with nursing leaders to refine NP roles and workflows in response to evolving needs, regulations, and best practices • Provide leadership, coaching, and oversight to NP Managers, ensuring strong administrative management of all Psychiatric Nurse Practitioners • Serve as a trusted mentor, fostering professional growth and a culture of excellence within the nursing team • Drive continuous improvement by refining workflows, policies, and procedures to optimize efficiency and client outcomes • Lead initiatives that expand services into new markets, launch new service lines, and scale existing programs effectively • Collaborate with cross-functional teams to align operational improvements with clinical and business priorities • Champion innovation and create effortless experiences for clients, NPs, and the broader Care Team
🎯 Requirements
• Degree in psychiatry, nursing, or a related mental health field • 3–5 years of experience in clinical practice, with at least 2 years managing nursing operations in behavioral health, psychiatry, or a related healthcare setting • Strong understanding of mental health care delivery, including measurement-informed care and clinical protocols • Proven ability to lead and motivate advanced practice nursing teams, fostering a culture of accountability, collaboration, and continuous improvement • Experience designing and evaluating performance metrics, with strong use of data and analytics to drive quality and operational efficiency • Expertise in staffing models, workforce planning, and recruitment strategies in healthcare • Comfort with digital tools and technology, with a track record of improving workflows through innovation • Exceptional communication and interpersonal skills for cross-functional collaboration • A strong record of change management, successfully guiding teams through growth, regulatory shifts, or organizational transformation
🏖️ Benefits
• Fully remote work environment • Supportive and experienced teammates who care about doing great work • Opportunity to shape processes and contribute to company growth • In-person team meetups • Competitive compensation and benefits
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