Jonas Software
1001 - 5000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.
Field Services Engineer
🕒 January 15
🇬🇧 United Kingdom – Remote
💵 £30k - £35k / year
⏰ Full Time
🟢 Junior
👷🏻♀️ Engineer
🚫👨🎓 No degree required
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Jonas Software
1001 - 5000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.
📋 Description
• Delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. • Install, configure, and test hardware systems, including people counting sensors and peripherals. • Conduct site surveys to assess requirements for safe and efficient installations. • Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. • Carry out scheduled maintenance and system upgrades. • Maintain accurate documentation of all service activities, including reports and timesheets. • Liaise with internal teams to coordinate project timelines and resolve escalations. • Ensure compliance with company standards and health & safety regulations during all field activities. • Represent the company professionally, delivering timely and courteous service. • Participate in weekend on-call rotation for remote support.
🎯 Requirements
• Experience in a field-based technical support or installation role and working at heights. • Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies. • Proficiency in Microsoft Windows environments and MS Office Suite. • Ability to identify, troubleshoot and repair hardware issues. • Excellent planning and organisational skills; ability to manage multiple priorities. • Clean, valid driving license (essential).
🏖️ Benefits
• 25 days annual leave • 10 days rolling sick plan, including extended illness pay • Pension 5% EE and 5% ER • Life Assurance 4x base salary • Private Health Insurance • Cashplan • Option to join the CSI Employee Share Purchase Scheme • Personal Travel Insurance • Cycle to Work scheme • Electric/Hybrid Vehicle scheme • Discounted gym membership • Discounted high street retailer scheme • Employee funded benefits, such as dental insurance, will writing services etc.
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