Sales Support and Operations Specialist

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4 days ago

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Joom

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eCommerce • Marketplace • B2B

Joom is an international group of e-commerce companies founded in June 2016 in Riga, Latvia. The company has expanded globally with headquarters in Lisbon, Portugal, and offices in China, Hong Kong, Brazil, the USA, and Germany. Joom operates various businesses including the Joom Marketplace, which helps consumers save money online and provides partners with multi-origin supply and global logistics solutions. Other ventures include Onfy, an online pharmaceutical marketplace in Germany, JoomPro, a B2B platform for importing goods from China, and Joom Pulse, a data platform offering analytics and recommendations for marketplace sellers. Joom aims to leverage technology to make global trade easy and efficient.

201 - 500 employees

Founded 2016

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

📋 Description

• Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues • Independently handle routine and standard client cases; escalate more complex issues to a manager when needed • Collaborate with both internal teams (logistics, finance, legal, support) and external clients • Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated • Double-check calculations and commercial terms. Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking • Negotiate order retention with clients to prevent cancellations

🎯 Requirements

• At least 2 years of experience in sales operations or B2B deal support • Excellent communication skills • Capability to independently resolve routine operational tasks, structure work, and involve other team members when needed • Proficiency in using CRM systems and Excel • Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment • Fluency Spanish and English

🏖️ Benefits

• Competitive compensation: fixed monthly fee paid via service contract • Remote-first flexibility: work from anywhere in Mexico, with flexible hours and clearly defined responsibilities • International collaboration: work closely with teams across Brazil, Portugal, China, and Europe • Growth opportunities: potential for long-term collaboration and transition to full-time employment, based on mutual fit and business needs