Senior Customer Marketing Manager

🕒 September 14

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Jumio Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Jumio Corporation is a global leader in AI-driven identity verification solutions that help businesses onboard new customers quickly while keeping fraudsters out. With a platform trusted by leading brands worldwide, Jumio processes over 1 billion transactions and supports more than 5,000 ID types across 200 countries and territories. It uses advanced AI and machine learning models to provide predictive fraud insights, ensuring compliance with AML requirements and enabling seamless user experiences. Jumio offers solutions in various industries like financial services, healthcare, gaming, and more, allowing businesses to prevent fraud and protect their reputation.

📋 Description

• Own Jumio’s customer communication calendar, including product updates, feature-adoption campaigns and lifecycle email programs • Build and manage a structured customer advocacy program covering references, case study participants, G2 reviewers, event speakers and advisory board members • Partner with Corporate Marketing to develop customer case studies, testimonials and other customer proof • Build and executive-produce Jumio’s Customer Advisory Board, including membership criteria, recruiting senior customer leaders, strategic agenda development and ongoing engagement • Turn Customer Advisory Board insights into actionable product and go-to-market input • Plan and execute customer-facing webinars, user groups, executive roundtables and other events • Identify customer proof opportunities that accelerate new-logo sales cycles and reinforce Jumio’s credibility • Partner with Account Managers, Customer Success Managers and Product Marketing on scalable content and renewal/expansion support • Provide tailored customer marketing support for strategic renewal and expansion opportunities • Manage Jumio’s presence on G2, TrustRadius and equivalent peer-review platforms • Track and report advocacy pipeline, participation, content usage, engagement and influence on retention and expansion • Report to the Senior Director of Product and Program Marketing, with a dotted-line relationship to the SVP, Customer Success • Initial priorities: launch the Customer Advisory Board, establish advocacy/reference programs, create webinar and communications calendars, and build engagement/commercial-influence reporting

🎯 Requirements

• 5 or more years of experience in customer marketing, lifecycle marketing or a closely related role within B2B SaaS or enterprise software • Proven experience building and operating a structured, scalable customer advocacy or reference program • Experience building or managing a Customer Advisory Board or comparable executive customer community • Strong content instincts and ability to create case studies, testimonials and campaign materials from customer conversations • Experience partnering with Customer Success, Account Management and Sales without direct authority • Comfort working with customer success platform data, product usage signals and campaign analytics • Experience planning and executing customer-facing events, from webinars to executive roundtables • Technical fluency and ability to create credible content for sophisticated business, technology and compliance audiences • Domain knowledge of identity verification, KYC/AML, fintech, fraud prevention or another regulated technology sector

🏖️ Benefits

• Medical and dental insurance • Health and wellness benefits • Peer recognition • Flexible time off • 401(k) match