Global Enablement Program Manager, Account Management, Customer Support

4 days ago

Apply Now

Receive Emails with Similar Jobs

JumpCloud

WebsiteLinkedInAll Job Openings

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

📋 Description

• Design and deliver engaging onboarding and ongoing enablement programs for global AM and CSM teams supporting Commercial and Enterprise segments. • Develop and facilitate skill-development sessions focused on customer lifecycle excellence—driving adoption, value realization, renewal, and expansion. • Provide ongoing 1:1 and small-group coaching to strengthen performance in relationship management, success planning, customer advocacy, and expansion strategy. • Lead call reviews and live/recorded coaching sessions to enhance effectiveness in account planning, value articulation, stakeholder engagement, renewal negotiation, and cross-sell/up-sell motions. • Drive adoption of AM & CSM playbooks and processes to ensure consistent, scalable customer engagement and growth execution across regions. • Build and maintain enablement content and resources— including talk tracks, success plans, templates, and playbooks—tailored to AM and CSM roles. • Partner cross-functionally with Customer Success, Sales, RevOps, and Product Marketing to align enablement initiatives with customer lifecycle processes, marketing campaigns, and product launches. • Analyze performance and engagement metrics (renewal rate, expansion pipeline, NRR, adoption trends) to identify skill gaps and prioritize enablement programs.

🎯 Requirements

• ~3+ years of experience in a **post-sales customer-facing role** (e.g., Account Manager, Customer Success Manager, or equivalent) within a Commercial or Enterprise B2B SaaS organization. • ~1+ year of experience in **Sales or Customer Success Enablement**, or in a **leadership/training/coaching role** with measurable impact on team performance. • Deep understanding of the **post-sales customer lifecycle**, including onboarding, adoption, success planning, renewal, and expansion motions. • Proven ability to **facilitate engaging virtual and in-person training sessions** that drive behavior change and improve customer outcomes. • Familiarity with **Value Selling**, **Customer Success frameworks**, or similar methodologies for driving customer value and growth. • Domain knowledge in **IT, Security, and SaaS** and comfort enabling technically oriented teams is a strong plus. • **Data-driven mindset** with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace to analyze trends and measure enablement impact.

🏖️ Benefits

• JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.