Customer Support AI Solutions, Intern

November 22

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Juniper Square

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Finance • Real Estate • SaaS

Juniper Square is a company that provides a comprehensive platform and solutions tailored for private investment partnerships. Founded in 2014, the company focuses on enabling seamless connection and communication between General Partners (GPs) and Limited Partners (LPs) throughout the entire investment lifecycle. Juniper Square's technology is purpose-built to support commercial real estate, private equity, and venture capital firms of all sizes. The platform offers services such as fund administration, fundraising, investor management, compliance, and investor reporting, all aimed at enhancing transparency, data governance, and the overall investor experience.

201 - 500 employees

💸 Finance

🏠 Real Estate

☁️ SaaS

💰 $75M Series C on 2019-11

📋 Description

• Complete core support training, shadow senior team members, and receive mentorship throughout the program • Serve as the first point of contact for our investor clients via phone and email • Independently handle routine client support tasks, ensuring high client satisfaction and resolving issues like portal login questions and tax document access • Identify, scope, develop, and deploy a high-value AI-powered solution to streamline a workflow or proactively address common issues faced by our Support Team • Collect input from senior team members to help amplify your project’s success • Present the final project, documentation, and impact to department leadership

🎯 Requirements

• Enrolled in a Bachelor's or Master's degree program and graduating in Summer 2026 ~or~ recent graduate in 2025 • Must be available to work 20 hours per week during the Spring 2026 semester (Jan 26th – May 15th) • Preferred Majors: Information Systems, Business Analytics, Operations Management, or a focus on Business/Product • Experience with Prompt Engineering for LLMs (Gemini/GPT), specifically iterating on prompts to improve accuracy and consistency. • Excellent verbal and written communication skills with a client-first, professional demeanor • Familiarity with LLMs (Gemini/GPT), and strong logical thinking for process mapping • Capable of managing both routine client tasks and an independent project simultaneously • Preferred Skills: Google Apps Script, Python, SQL, Google AI Studio, or Vertex AI Agent Builder

🏖️ Benefits

• Flexible work arrangements • Professional development