Senior Director, Executive Hospitality, Client Experience

Job not on LinkedIn

🕒 October 14

🇺🇸 United States – Remote

💵 $175k - $185k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Lead executive hospitality and client experience programs across multiple locations • Develop and maintain elevated service standards for executives, clients, and visitors • Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements • Partner directly with senior executives and business leaders to anticipate and exceed service expectations • Support the development of skills to deliver VIP visits, board meetings, leadership events, and client-facing programs • Establish hospitality training, service protocols, and quality standards • Support the development of vendor relationships and hospitality partnerships • Monitor service performance, guest satisfaction, and continuous improvement initiatives • Create luxury-level experiences across a national portfolio of professional office environments • Travel up to 35% domestically

🎯 Requirements

• 8-10+ years of hospitality leadership experience • Experience in luxury hotels, resorts, executive conference centers, private clubs, or premium hospitality environments • Strong knowledge of food & beverage operations, catering, event execution, and guest services • Proven experience delivering high-touch, white-glove customer experiences • Exceptional communication, presentation, and relationship management skills • Demonstrated ability to interact confidently with C-suite executives and high-profile clients • Strong organizational, planning, and project management capabilities • Bachelor’s degree in hospitality, Hotel Management, Food & Beverage Management, or related field preferred • Experience with luxury brands such as Ritz-Carlton, Four Seasons, St. Regis, Waldorf Astoria, Mandarin Oriental, or similar preferred • Experience supporting legal, consulting, financial services, or Fortune 500 corporate environments preferred • Forbes Five-Star or luxury service training experience preferred • Ability to travel up to 35% domestically

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO) • Annual bonus eligibility

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