Operations Supervisor

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November 13

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Kafene

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Finance • Fintech

Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.

51 - 200 employees

💸 Finance

💳 Fintech

💰 $18M Series B on 2022-09

📋 Description

• Supervise and lead the collections team to ensure timely and effective recovery of outstanding accounts. • Monitor daily collection activities, track performance metrics, and provide regular reports to management. • Develop and implement strategies to improve collection rates and reduce delinquency. • Coach, train, and motivate team members to meet individual and departmental goals. • Handle escalated customer issues and ensure all interactions comply with company policies and regulations. • Collaborate with other departments (e.g., Customer Service, Finance, and Compliance) to resolve account discrepancies. • Review and approve payment arrangements, write-offs, and settlements as needed. • Ensure adherence to local laws, regulations, and internal procedures related to debt collection.

🎯 Requirements

• Bachelor’s degree. • 2 years of experience in collection, customer service or a similar field, with at least 2 year in a supervisory or leadership role. • Strong leadership, communication, and conflict-resolution skills. • Proficiency in Excel and collection management systems. • Knowledge of collection laws and best practices. • Strong analytical and organizational abilities. • Ability to work under pressure and meet deadlines. • Bilingual in Spanish and English.

🏖️ Benefits

• Base Salary: Earn a base salary of $23,000 • Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment. • Annual Bonus