Service Designer

🕒 August 21

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kainos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 Venture Round on 1986-04

Healthcare • Marketing • Logistics

Kainos is a technology company focused on solving real problems for its customers and enhancing business operations through innovative IT solutions. With specialties in Enterprise Content Management, Application Management Services, Systems Integration, and Digital Transformation, Kainos serves clients across various sectors including healthcare, commercial, and the public domain. Their emphasis on building strong relationships and delivering impactful solutions is reflected in their two main business areas: Digital Services and Workday Practice, aimed at improving the lives of people and the functionality of organizations globally.

📋 Description

• Deliver end-to-end, efficient and consistent service experiences • Advocate for needs-based design, design research, design thinking and service design • Guide others in needs-based design, design research, design thinking and service design principles • Create exemplary digital services within the Experience Design capability • Manage, coach and develop a small number of staff • Manage employee performance and assist with career development • Work with researchers and wider teams to create experience maps and service blueprints • Design, lead and facilitate workshops to drive outcomes • Influence the future of the service experience • Create positive, measurable impact through quality digital products and services

🎯 Requirements

• Provide clear visibility of the end-to-end service experience • Input to and influence the future of the service experience • Familiarity with a range of strategic models and ability to apply them • Understanding of business analysis to form problem statements • Guidance in needs-based design, design research, design thinking and service design • Coaching and support for junior team members • Comfortable working with researchers and wider teams to create experience maps and service blueprints • Understanding of research and design methodologies and approaches • Ability to design, lead and facilitate workshops using varied techniques • Effective communication at all levels • Excellent commercial awareness • Understanding of stakeholder management and landscape identification, facilitation and mapping • Demonstrated ability to manage, coach and develop senior team members and the wider community • Desirable: experience in a full-service digital agency environment • Desirable: experience with Agile delivery methodologies

🏖️ Benefits

• People-first culture • Growth and career development support • Diverse, collaborative team environment • Recruitment accommodations or adjustments tailored to candidates' needs