Strategic Customer Success Manager

🕒 August 31

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaltura

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

🏨 Hospitality

💰 $50M Series F on 2016-08

Consulting • Marketing • Hospitality

Kaltura is a leading video cloud platform that enables organizations to power various video experiences. Its Video Experience Cloud supports a wide range of applications, including virtual events, communication, education, and entertainment. Kaltura's services encompass video management, publishing, streaming, and conferencing, making it a versatile solution for brands looking to engage their audiences through video across multiple channels.

📋 Description

• Build and nurture high-value relationships with PathFactory’s largest and most complex enterprise accounts • Drive strategic initiatives and customer retention • Ensure customers realize the full value of their investment by aligning PathFactory’s platform with business objectives • Act as a consultant and trusted advisor across ABM, Demand Generation, Content Marketing, Marketing Operations, IT, and Sales Enablement • Grow customers’ use of the PathFactory platform and provide education • Create expansion opportunities into the Kaltura platform and use cases • Work hand-in-hand with Account Executives on complex, strategic sales motions • Develop and execute customized strategies for large, complex enterprise accounts • Identify opportunities to cross-pollinate PathFactory with Kaltura solutions • Engage senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization • Lead Strategic Check-ins to review progress and align solutions with evolving business objectives • Dynamically manage account assignments based on retention, adoption, and expansion • Collaborate with Account Executives around expansion opportunities • Drive long-term value through tailored use cases for large, multinational organizations • Proactively identify growth opportunities with cross-functional teams • Monitor account health, usage patterns, and engagement metrics to mitigate risks • Stay current with industry trends and best practices to provide expert customer advice

🎯 Requirements

• 5+ years in an Enterprise customer success and/or selling role • Proven track record of driving customer engagement and retention in a SaaS environment • Ability to collaborate effectively with senior executives, marketing leaders, and IT departments • Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations • Familiarity with the Martech industry and Enterprise technology is a strong advantage • Ability to travel from time to time, as required • Experience managing 20+ accounts • Consistently meet retention and organic growth quotas • Experience managing pipeline, forecasting, and executing short-term sales processes • Self-motivated team player who has fresh ideas and thrives on team success • Track record of working with Fortune 500 companies

🏖️ Benefits

• Hybrid work model • Flexible state of mind • Diverse and collaborative work environment • Opportunities for growth and professional development