Field Operations Technician

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2 days ago

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Kargo

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Kargo creates memorable experiences for advertisers that go beyond the first impression to captivate consumer attention. With a suite of exclusive omnichannel advertising solutions, leading brands choose Kargo to drive meaningful customer connections across mobile, video and social. With a focus on performance, Kargo helps the world’s largest advertisers achieve incremental brand lift and higher returns on ad spend. For publishers, Kargo’s proprietary platform maximizes revenue per impression through unique creative and targeting solutions.

201 - 500 employees

📋 Description

• Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers. • Install Kargo towers and other hardware products at customer facilities. • Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance. • Coordinate tower and tool shipping from Kargo inventory to customer sites. • Work with Manufacturing to provide configs and specs determined from site visits to customers. • Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features. • Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences. • High expectation for travel, you must be comfortable with near 100% travel.

🎯 Requirements

• 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar. • Expertise in mechanical, electrical, and optical troubleshooting. Preference for someone who has worked across all three systems. • High availability for short-notice domestic travel. This role will involve both planned and unplanned service visits. Service visits can extend outside of normal business hours. • Preference for someone who has serviced equipment in warehouse and/or factory environments before. • Strong communication and documentation skills. Must be able to provide direction to contractors and explanations to customers. • Experience using command line interface: powershell, Linux, etc.