Bilingual Client Intake Specialist

November 25

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $38k - $41k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Keches Law Group

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Keches Law Group handles personal injury, workers' compensation, social security, medical malpractice, and employment law claims, primarily on a contingent fee basis.

51 - 200 employees

📋 Description

• Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer • Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics • Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database • Conveying accurate information to clients with regard to different case types with confidence and assurance • Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients • Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims • Maintaining client confidence by keeping client information confidential • Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

🎯 Requirements

• High School diploma or equivalent • 1-2 years of customer service/call center experience or law firm experience is preferred • Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese require) • Ability to accurately translate verbal information into written correspondence • Ability to prioritize and escalate client calls appropriately • Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred • Ability to absorb, retain, and apply new information • Strong attention to detail • Ability to interact professionally and appropriately with clients, attorneys, and others • Must be energetic, well organized, and have the ability to multi-task • Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy • Ability to work in a high intensity, high stress environment • Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm • Excellent verbal and written communication skills • Excellent problem-solving, analytical, and evaluative skills

🏖️ Benefits

• Health, Dental, and Vision Insurance • 401(k) Plan with Profit Sharing • Flexible Spending Account • Paid Time Off • Paid Holidays • Basic Life Insurance • Long Term Disability • Employee Referral Bonuses