Customer Experience Consultant

Job not on LinkedIn

October 22

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇪🇸 Spanish Required

Apply Now
Logo of Keyrus

Keyrus

B2B • Data Analytics • Consulting

Keyrus is an international company passionate about leveraging data to make impactful changes in life, society, and the future. With a presence in 18 countries, Keyrus is dedicated to creating meaningful careers for its employees by fostering excellence, trust, creativity, kindness, and fun. Specializing in data analytics, data advisory, and management, Keyrus provides vendor-agnostic solutions and continuous training opportunities through its KLX platform. The company also emphasizes a healthy work-life balance with a range of benefits, including sports events, healthcare plans, and an inclusive work culture. Keyrus is committed to openness and transparency to maintain positive workplace relationships and is driven to innovate and influence the digital future.

1001 - 5000 employees

Founded 1996

🤝 B2B

📋 Description

• Conectar la tecnología con las necesidades del negocio, liderando la definición, diseño e implementación de casos de uso en CRM y experiencia del cliente (CX) • Analizar requerimientos de negocio y transformarlos en soluciones técnicas y estratégicas • Configurar y administrar plataformas CRM (principalmente Salesforce) • Acompañar a clientes en procesos de adopción tecnológica y evolución estratégica • Realizar sesiones de discovery con equipos de negocio para entender objetivos, audiencias y procesos clave • Diseñar y co-crear soluciones aplicando metodologías ágiles y de Design Thinking • Colaborar con equipos multidisciplinarios (consultores, desarrolladores, analistas, PMs, QA) en entornos ágiles

🎯 Requirements

• Más de 5 años de experiencia en proyectos de CRM Salesforce • Experiencia consultiva conectando negocio y tecnología • Título universitario en Marketing, Administración, Ingeniería, Ciencias de la Computación o áreas afines • Experiencia en agile y Design Thinking • Inglés intermedio-alto o superior

🏖️ Benefits

• Trabajo completamente remoto • Ambiente retador • Beneficios competitivos • Oportunidades de crecimiento profesional

Apply Now

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