Keywords Studios
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
10,000+ employees
Founded 1998
🎮 Gaming
📱 Media
🤖 Artificial Intelligence
Chinese & English Customer Support Agent – Gaming
November 19
🗣️🇨🇳 Chinese Required
Keywords Studios
Gaming • Media • Artificial Intelligence
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
10,000+ employees
Founded 1998
🎮 Gaming
📱 Media
🤖 Artificial Intelligence
📋 Description
• - Respond promptly to customer inquiries via email, live chat, and social media, and manage online orders. • - Efficiently and professionally address customer complaints. • - Collaborate with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction. • - Monitor multiple tasks and ensure timely resolution of customer requests and inquiries. • - Proactively identify and address challenges and opportunities. • - Analyze customer feedback and provide insights to improve service quality. • - Deliver an exceptional customer experience in accordance with company standards. • - Undertake additional projects as required. • - Assist in implementing training programs to ensure consistent and high-quality customer service for other agents.
🎯 Requirements
• - Native level language skills in Traditional Chinese (Mandarin) & Business level language skills in English. • - Flexibility to work in a morning, afternoon, or night shift. • **You would be a great fit if you have!** • - Experience in the service industry or as a customer support agent. • - Previous working experience in the gaming industry. • - Pasion for games!
🏖️ Benefits
• - No Make-up Workday for Bridged Holidays • - Annual Health Check-Up Subsidy • - Employee Assistance Program • - Festival Holidays Gift or Vouchers • - Home-Based Working Model
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