Delivery Director

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July 22

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Kinaxis

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Logistics • SaaS • Supply Chain Management

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

1001 - 5000 employees

☁️ SaaS

💰 $33M Venture Round on 2000-05

📋 Description

• Lead a portfolio of implementation projects and operate as the business leader for assigned book of business. • Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments. • Manage a high-performing team and drive achievement of team utilization, revenue and management targets by fostering a culture of accountability, innovation, and continuous improvement. • Provide day-to-day team leadership by supporting direct reports with their professional growth through coaching, mentoring, performance management, and career development. • Serve as a trusted advisor on key accounts by delivering strategic recommendations. • Guide effective program execution while balancing organizational risks and opportunities in assigned projects. • Support regional talent strategy through talent planning, compensation planning, and organizational design to align skills and resources with evolving business needs. • Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis’ best interests. • Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality. • Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle • Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. • Administer projects across the engagement lifecycle. • Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment. • Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally

🎯 Requirements

• Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education. • Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams. • Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape. • Proven record of leading complex and/or matrix global teams to execute on time and on budget. • In depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients. • Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives. • Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems. • Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change. • Strong interpersonal skills with a desire to coach, mentor and develop others. • Ability to travel as required

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs and training and career development • Recognition programs and referral rewards • Hackathons