Client Support Specialist

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November 26

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Kindsight

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SaaS • B2B • Artificial Intelligence

Kindsight is a fundraising software company that provides an integrated suite of modern fundraising solutions — including enterprise CRMs (Ascend, AdvancementRM), prospect research and donor intelligence (iWave), online giving and engagement tools (Connect), an AI-powered fundraising assistant (Kindsight Intelligence), and a collegiate athletics data platform. The platform centralizes donor data, offers real-time intelligence and predictive scoring, and uses AI-driven personalization and automation to help nonprofits, educational institutions, and healthcare organizations identify major donors, personalize outreach, reduce data silos, and grow fundraising efforts.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Responsible for providing client support for Kindsight products via email, telephone, and chat • Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex • Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction • Assist in the setup of Kindsight products within integrated system • Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc. • Work with the onboarding team to bring best-in-class value training to our amazing clients • Prioritize issues based on severity and customer impact • Maintaining and expanding knowledge of Kindsight's products, staying up-to-date with new functionality and compliance changes • Build and maintain positive client experience, perception, and satisfaction • Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products • Other related duties, as assigned

🎯 Requirements

• 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence • Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. • Demonstrating empathy and patience in every customer interaction • Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations • Excellent time management and prioritization skills in continually changing work environment • Experience and understanding of cloud-based solutions (SaaS) • Experience with Salesforce.com is an asset • Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!