Senior IT Customer Success Manager

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3 days ago

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Kinnovis

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SaaS • B2B • Artificial Intelligence

Kinnovis is an AI-powered SaaS platform for managing self-storage facilities. Originally built to support the company’s own stores, it provides a customer-facing booking portal and website, tenant customer portal, real-time interactive facility maps, automated emails and billing, analytics and reporting, integrations via a public API, and an AI chatbot (JaneAI) to automate customer service. Kinnovis targets self-storage operators of all sizes who want to automate rentals, payments and facility management while maintaining a branded customer experience and multilingual global support.

11 - 50 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Support our customers in the UK and English-speaking countries holistically, from onboarding, through technical consulting, to long-term support • Act as a project manager, technical sparring partner, and strategic customer advisor • Ensure that our customers derive maximum value from our solutions and work successfully with Kinnovis in the long term • Independently manage multiple customer projects while also leveraging experience to continuously improve processes • Conduct onboarding – from setup and configuration to go-live • Train users and impart a deep understanding of our platform • Manage multiple implementation or rollout projects simultaneously • Build and maintain trusting, long-term customer relationships

🎯 Requirements

• Minimum of 5 years of experience in Customer Success, IT project management, or technical customer support • Experience in agile project management • Strong customer orientation, organizational talent, and a structured, solution-oriented working style • Strong interpersonal skills and ability to effectively engage with diverse stakeholders • Very good knowledge of Excel (data preparation or migration) as well as familiarity with tools like Slack, Notion, Hubspot, Miro, Office365 • Technical understanding of software solutions and data structures • Proficient in English at C2 level and ideally in German (C2)

🏖️ Benefits

• Flexible working hours and a hybrid working model • Direct influence on product and customer processes • Short decision-making processes and flat hierarchies • Long-term perspective in a stable, growing family business