Billing Operations Associate

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July 31

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KMC Solutions

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HR Tech • B2B • SaaS

KMC Solutions is a premier staffing and recruitment service that specializes in sourcing highly skilled employees and building offshore teams in the Philippines. The company offers comprehensive services that include HR management, payroll, compliance, and office spaces, enabling businesses to focus on growth while KMC handles the intricacies of hiring and team management. With a strong emphasis on leveraging AI technology for recruitment, KMC has established itself as a trusted partner for organizations seeking efficient and reliable offshore talent solutions.

1001 - 5000 employees

Founded 2010

👥 HR Tech

🤝 B2B

☁️ SaaS

📋 Description

• Process sales orders in the billing or ERP system (e.g., NetSuite) in accordance with standard procedures and timelines • Monitor the shared billing email inbox and respond to customer inquiries within defined service level agreements (SLAs) • Review and respond to requests such as invoice copies, billing corrections, credit/rebill requests, and general billing inquiries • Collaborate with teams including Sales, Customer Support, and Finance to resolve billing-related issues • Log, track, and update the status of billing inquiries and resolutions to ensure visibility and follow-up • Maintain accurate and complete documentation of billing transactions and communications • Escalate complex or urgent issues to senior team members or management as appropriate

🎯 Requirements

• 1–2 years of experience in billing, order processing, customer service, or a related administrative function • Familiarity with CRM or ERP systems such as Salesforce and NetSuite • Strong written and verbal communication skills in English • Proficiency in email communication and shared inbox tools (e.g., Gmail, Zendesk, Intercom) • Excellent attention to detail and ability to follow established procedures consistently • Basic Excel or Google Sheets skills for tracking and reporting tasks

🏖️ Benefits

• Health Insurance/HMO • Enjoy unlimited MadMax Coffee • Diverse learning & growth opportunities • Accessible Cloud HR platform (Sprout) • Above standard leaves