Customer Success Manager

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3 days ago

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Knak

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Enterprise • SaaS • Marketing

Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Build deep relationships with our customers • Understand customer’s current state, goals, and desired outcomes • Build a success plan to achieve desired outcomes • Measure client’s results and progress with metrics • Create and maintain account plans • Proactively recommend solutions • Provide customers with focused training and best practices • Identify high value at-risk customers and lead recovery plans • Be the voice of the customer internally • Encourage deeper product adoption • Identify opportunities for growth • Help manage and improve the customer experience

🎯 Requirements

• 3+ years of experience in Customer Success/Service • Comfortable working in a fast-paced, constantly evolving tech environment and managing competing priorities • Tech-savvy • Strong business acumen with critical thinking skills • Analytical thinking to derive insights from data • Ability to leverage data to identify trends and insights • Ability to build relationships with senior executives • Strong communication skills • Commercially driven to see accounts grow

🏖️ Benefits

• Competitive salaries • Equity in the company • Great benefits • Paid vacation • Life leave days (because life happens) • Team lunches and off-sites • Commitment to YOUR career growth