Implementations Manager

Job not on LinkedIn

14 hours ago

Apply Now

Receive Emails with Similar Jobs

Knak

WebsiteLinkedInAll Job Openings

Enterprise • SaaS • Marketing

Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Be the lead point of contact for helping new clients familiarize with Knak through our implementation process • Provide best practice advice, thought leadership and expertise to our client’s, ensuring they are set up for success • Develop expert knowledge of Knak and our integration partners to answer technical questions about our product • Work closely with other Knak stakeholders such as CSMs, AEs, Support and Leadership to ensure implementation success and strong foster effective internal communication • Ensure projects are always completed on time and to a high quality standard • Empower user adoption and solidify company brand and reputation through daily interactions with clients • Maintaining healthy measures of success such as Time to Value, Customer Satisfaction, NRR and Feature Adoption

🎯 Requirements

• 3 years experience in Customer Success, Implementations or equivalent role • Exposure to project management including the ability to manage complex tasks, budgets and milestones. PMP or similar certification would be valued. • Exceptional communication skills both written and verbal. • Experience with running group training sessions or adult learning. • The ability to develop meaningful relationships with clients and truly understand their needs • Problem solving skills and the ability to think outside the box • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time • Experience with SaaS products, Emails, Landing Pages and Marketing Operations an asset • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other MAP tools an asset • A proven tracking record of successfully managing a book of clients and delivering exceptional results • Experience with AI & a focus on using AI to drive efficiency gains & other benefits

🏖️ Benefits

• Competitive salaries • Equity in the company • Great benefits • Paid vacation • Life leave days (because life happens) • Team lunches and off-sites • Commitment to YOUR career growth