Senior Consultant, Intercultural Language Destination

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Knowledge Anywhere

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SaaS • Education • Enterprise

Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

📋 Description

• Provide in region back-up/support for the Manager and for the Sr IPS • Give input on hiring of new IPS • Help train, mentor new IPS to ensure smooth onboarding and knowledge transfer. • Coach existing IPS when issues arise • Provide additional layer of assistance/support to IPS team • Act as go-to person when the Manager is unavailable • Participate in and co-lead various meetings (i.e. IPS meetings, intercultural monthly CCT meeting, etc., Invoicing Meeting) • Cover for Sr and for Manager when ooo • Manage end-to-end payroll processes for CICs, including onboarding onto the system, on-going training and support, biweekly auditing of payroll reports, biweekly timecard approvals. • Ensure compliance and accuracy in payroll-related documentation and reporting. • Serve as the primary liaison for CIC compensation inquiries and system troubleshooting. • Review and analyze customer needs based on intake notes • Work as a team with the CIC to determine if SME are needed and who may be a good fit • Find, interview, and contract qualified SME and review session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards • Write biographies for new SMEs and gather/input banking details in ATLAS • Fully manage program in the Digital Learning System to monitor program status/quality • Manage the participant and Coach evaluation/invoicing process • Escalate invoicing on behalf of other IPS when needed • Lead the production and management of high profile/high complexity Intercultural Management Training programs, including content management, logistics, operations, production, and stakeholder and participant communication. • Build strong relationship and communicate effectively with everyone in ILS, CICs, SMEs and colleagues in other departments. • Give feedback on systems and processes and suggest/implement changes where appropriate • Take a lead in training our new CICs on the Ops processes to follow. • Support /cover for Seniors, demonstrating critical thinking and problem-solving abilities • Act as the primary point of contact for the Americas intercultural team. • Design and lead initiatives that promote continuous learning and professional development within the Department. • Develop and implement strategies to increase the Department’s visibility and integration across the wider organization. • Contribute to process improvement and team engagement efforts. • Act as the Intercultural representative to the broader organisation and to International Assignment Consultants as needed, including delivering New Hire ILS overviews. • Represent the Intercultural Department at meetings and huddles • Write and submit ILS Blogs and post to Yammer to increase the Intercultural team’s visibility

🎯 Requirements

• Previous training or leadership experience • Proficiency in Atlas and Internet searches • Minimum 2 years work experience in service environment • Proficiency in database and spreadsheet manipulation • Proficient Microsoft Word/Excel, 97/XP, Vista • Bachelor’s degree or equivalent in Intercultural/International Studies, Business or Linguistics preferred • Speak and write at least one foreign language preferred • 1-3 years international living experience preferred • Mastery of Intercultural Department operations and processes preferred