Patient Financial Services Specialist

🕒 September 21

🇺🇸 United States – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

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knownwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

🧘 Wellness

🔥 Funding within the last year

💰 $26.1M Series B - knownwell on 2025-10

Healthcare • Wellness

knownwell is a US-based healthcare provider focused on weight management and obesity care. It operates nationwide virtual clinics and in-person clinics across multiple states, offers personalized programs (including primary care, nutrition counseling, body composition testing, remote patient monitoring and a GLP-1 medication program with Medicare Bridge), and partners with payers and health systems to expand access and improve outcomes. The company provides patient-facing services (including teen programs) and clinician networks for obesity treatment.

📋 Description

• Serve as the point of contact for patients regarding billing questions via phone, email, patient portal, 2-way text, and chat platforms • Manage patient billing and collections for past medical and clinical appointments using athenahealth • Monitor trends in patient inquiries and escalate recurring issues to management • Accurately post insurance company and patient payments, including contractual adjustments and denials • Interpret and explain insurance coverage and patient financial responsibility • Handle patient billing complaints, provide appropriate solutions, and escalate complex issues when necessary • Collaborate with the Revenue Cycle Management team on billing, coding, and workflow issues • Collaborate with team members and other departments to improve patient experience and service delivery • Support overall functions and projects within the Revenue Cycle Department • Assist in invoice submission for vendors and participating clinical trials

🎯 Requirements

• High school diploma or equivalent; college degree preferred • Previous experience in patient billing, collections, and healthcare customer service • Strong understanding of insurance processes, patient eligibility, and claims denial and rejection process • Excellent verbal and written communication skills; able to communicate clearly with patients and team members • Strong active listening and problem-solving skills; ability to remain calm and composed under pressure • Proficiency in using electronic health record software (Athena preferred) and other relevant computer applications • Commitment to providing exceptional customer service and representing the company in a professional manner • Authorized to work in the United States; the company is unable to sponsor visas • Experience explaining healthcare billing scenarios to patients • Experience using a practice management or EHR system for billing-related tasks

🏖️ Benefits

• Fully remote opportunity • Medical, dental, and vision insurance • 401K retirement plan with company match • Up to 20 days of PTO per year + company holidays • Up to 14 weeks of parental leave (12 for non-birthing parents) • Annual work from home stipend for remote employees