Senior Manager, Loan Operations

🕒 May 22

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Koalafi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Debt Financing on 2022-08

Finance • Fintech

Koalafi is a company that provides non-prime financing solutions, allowing more customers to make crucial purchases with convenience and support. By offering lease-to-own and second-look financing options, Koalafi enables retailers to accommodate a wider range of credit scores, helping close the financing gap for up to 47% of U. S. adults who don't qualify for traditional financing. Their services report payment activity to credit bureaus, thus helping customers build credit while making purchases easier and more affordable. Koalafi's data-driven applications ensure quick and confident customer approvals, supporting retailers in increasing conversions and consumer loyalty.

📋 Description

• Work Across Operations to Stand Up Core Loan Operations: Design and implement operational workflows for functions such as customer service, delinquency management, and account maintenance. • Lead the documentation of SOPs across all operational functions. • Collaborate with functional leaders to establish service and monitor performance standards, SLAs, and QA frameworks. • Collaborate with the Head of Collections & Recoveries to build & launch a delinquency management strategy. • Oversee Back-Office & Compliance Operations including monitoring complaint handling and regulatory response processes. • Build, document, and oversee exception account handling (e.g., deceased, bankruptcy, credit bureau disputes). • Prepare operational reporting to support audits, compliance reviews, and executive oversight.

🎯 Requirements

• 5–8 years of experience in consumer lending operations, servicing, collections, or related functions. • Experience with installment loans, personal loans, or other regulated consumer credit products strongly preferred. • Direct experience managing customer service and/or collections teams (internal or outsourced). • Familiarity with loan servicing platforms, dialers, CRM systems, and payment processing tools. • Working knowledge of consumer lending regulatory frameworks (FDCPA, UDAAP, FCRA, state lending regulations). • Strong analytical skills with experience building and managing operational KPIs. • Excellent cross-functional collaboration skills and comfort working with Product, Risk, Legal, and Engineering partners.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 20 PTO days + 11 paid holidays • 401(k) retirement with company matching • Student Loan & Tuition Reimbursement • Commuter assistance • Parental leave (maternal + paternal) • Inclusion and Associate Engagement Programs