Operations Manager

🕒 5 days ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.

📋 Description

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned. • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements. • Working with client services team and technology team on the implementation and tracking of client’s requirements for program success • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team. • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services. • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives. • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability. • Proactively address operational challenges and resolve issues to minimize impact on customer experience. • Support the creation and execution of client programs. • Aid with program, client, and intra-team logistics. • Support strategic vision and the sustainability of programming. • Lead program and support including facilitation, leading discussions, delivering results and success. • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development. • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required. • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs. • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement. • Oversee the end-to-end execution of rewards programs and deliverables.

🎯 Requirements

• Operations experience a plus • Strong organizational and management skills • Excellent communication skills – written and verbal. • Problem solving skills • High level of curiosity • Ability to prioritize and manage in a constantly changing environment. • Ability to think strategically and help create the vision for the client. • Intra-Team coordination and leadership skills • Commitment to the mission, Kobie values, and goals of the client • Experience Workflow management tools /Project Tracking Software preferred • MS Office Suite • Enterprise application management experience

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being