Identity Support Analyst

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Kocho

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Cybersecurity • B2B

Kocho is an award-winning UK-based Microsoft partner providing identity, security, and cloud managed and professional IT services to businesses. The company delivers identity management, managed security operations, threat detection and response, endpoint and network security, Azure and Microsoft 365 optimisation, and professional services including penetration testing, vulnerability management, and virtual CISO. Kocho helps organisations protect identities, secure data, and modernise cloud infrastructure while reducing costs and maintaining compliance.

201 - 500 employees

Founded 2001

🔒 Cybersecurity

🤝 B2B

📋 Description

• Responsible for the operational support of multiple clients' largescale Microsoft based solutions and applications • Focus on Microsoft Identity Manager (MIM) 2016, Microsoft Entra ID and its associated technologies • Support is provided through maintenance, modification, problem resolution and incident management • Involved in the design and development of new services and solutions for support clients, the support team and the business • Provide support for all client solutions within Managed Solution Support • Responsible for configuration management database (CMDB) • Provide support for the Identity project team when required • Technical development of service offerings and support services • Responsible for support handovers of client solutions into support • Acts as a seasoned advisor, providing independent opinion and complex problems and novel initiatives, and assists the client with decision making • Encourages clients to consider difficult issues in their best interests • Advocate on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organisations

🎯 Requirements

• Ability to troubleshoot complex and bespoke applications • Good working knowledge and the ability to read and modify code written in VB.Net and C# • Good knowledge or experience of working with Microsoft PowerShell • Good Knowledge of Active Directory / Windows based servers • Ability to support complex enterprise environments • Experience of operational support within a business environment • Strong writing and speaking abilities necessary to explain technical issues in a clear and compelling manner to various levels of technical and business audience • Proven analytical and problem-solving abilities.

🏖️ Benefits

• Equal opportunities employer • Technology adoption services • Excellent technical consulting