Enterprise Customer Success Manager, CSM

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🕒 May 9

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Kodex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📋 Compliance

🔒 Cybersecurity

💳 Fintech

💰 Venture Round on 2022-10

Compliance • Cybersecurity • Fintech

Kodex is a centralized portal designed specifically for handling subpoenas and data requests, ensuring secure and streamlined processes for organizations. It is trusted by over 15,000 government agencies and leading companies in diverse sectors, including crypto, finance, and telecommunications. Kodex facilitates compliance, improves security, and eliminates the chaos of manual data request handling by automating workflows, providing a unified dashboard for monitoring request statuses, and ensuring that only legitimate requestors gain access to sensitive data.

📋 Description

• Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership • Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1 • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer • Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer • Advocate for our customers' needs within the engineering roadmap • Innovate on modern solutions, using data to guide customer engagement and serve clients at scale across their lifecycle • Work cross-functionally to deliver a unified customer experience.

🎯 Requirements

• 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management • Experience managing enterprise-level customers and navigating complex stakeholder environments • Proven track record of delivering customer and business outcomes in an innovative way • Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value • Excellent communication and executive presence — able to translate technical concepts for non-technical audiences • Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts • Comfort working in fast-paced, ambiguous environments with shifting priorities • A customer-first mindset, backed by data-driven decision making • Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus

🏖️ Benefits

• Remote-first within the U.S. • Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco • Competitive salary and meaningful equity • Unlimited PTO + 14 company holidays • 12 weeks of fully paid parental leave, with a flexible return-to-work policy • Comprehensive medical, dental, and vision plans • 401(k) retirement plan • Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.