Customer Success Manager

7 hours ago

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We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.

1001 - 5000 employees

📋 Description

• Manage a portfolio of mid-market and enterprise clients throughout the full post-sale lifecycle - from onboarding and enablement to value realisation, renewal, and long-term retention. • Lead scheduled business reviews with client stakeholders; present insights, performance metrics, and strategic recommendations designed to improve ROI, product utilization, and business outcomes. • Track product usage analytics and proactively surface risks or adoption challenges; design action plans to ensure successful adoption and measurable results. • Partner cross-functionally with Support, Product, and Engineering teams to resolve client issues, remove barriers, and elevate product feedback to influence roadmap priorities. • Identify meaningful upsell and cross-sell opportunities based on evolving client needs; collaborate with the Sales team to drive mutually beneficial expansion. • Own and execute the renewal strategy for assigned accounts, ensuring a seamless and data-driven process that mitigates churn and supports long-term customer partnership.

🎯 Requirements

• 2–4 years of experience in a Customer Success or Account Management role within SaaS environments, leading customer outcomes and driving measurable value. • Strong communication, stakeholder engagement, and relationship-building abilities, enabling trusted advisor partnerships with diverse customer teams. • Familiarity with supply chain workflows and SaaS platforms, with the ability to translate complex operational needs into practical platform solutions. • Proven capability to analyse usage data, troubleshoot adoption gaps, and present clear, actionable recommendations that improve performance and customer ROI. • Hands-on experience or exposure to warehouse management systems (WMS) or transportation management platforms (TMS) is highly beneficial, contributing valuable operational insight to both internal teams and customer engagement.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities