Infios
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
1001 - 5000 employees
Service Desk Analyst – Tier 1
Job not on LinkedIn
October 31
Infios
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
1001 - 5000 employees
📋 Description
• Provide frontline support via phone and ticketing systems to resolve software-related issues • Gather key details to assess and triage cases to the appropriate internal teams • Maintain accurate, detailed documentation within the ticketing system • Ensure timely responses and resolutions in line with defined SLAs • Collaborate with internal teams, vendors, and partners to drive case resolution • Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences
🎯 Requirements
• Excellent verbal and written communication in English • Experience or industry knowledge in supply chain software such as warehouse management or inventory management solutions • Experience in database (SQL / Oracle) queries and stored procedures • Experience with operating systems and RF hardware • Experience with labeling software (e.g., Bartender) and voice solutions such as Honeywell is a plus • Familiarity with ServiceNow or other industry-standard ticketing systems is preferred
🏖️ Benefits
• Equal-opportunity employer committed to inclusion in the workplace • Commitment to a safe and welcoming environment for all individuals
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