Workday Support Specialist

August 22

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Kognitiv Inc.

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SaaS • Enterprise • B2B

Kognitiv Inc. is a consulting firm that specializes in providing services and solutions for Workday®, an enterprise management cloud solution. The company focuses on helping organizations optimize their Workday implementations, offering services such as project management, change management, platform optimization, and advisory services. Kognitiv is dedicated to enhancing clients' post-implementation experience, ensuring efficient system utilization and compliance. They provide solutions like custom reporting tools, staff augmentation, and integration monitoring, among others. Kognitiv's products like Rooster offer scheduling solutions integrated with Workday®, and their services aim to empower organizations with efficient, streamlined processes.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Work independently and directly with clients to assist in day-to-day support of Workday®, including transactional support, testing execution, report development, data loading, how-to guidance, and troubleshooting as necessary. • Deliver high-quality support across multiple industries. • Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; document all pertinent issue resolution information through ticketing system. • Properly escalate unresolved issues to the next level of support and/or routes problems to correct resources. • Ensure proper recording, documentation and incident closure — including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Identify solutions and suggest improvements to processes which will add value to the business. • Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities. • Execute tasks and objectives to achieve service level agreement (SLA) marks. • Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

🎯 Requirements

• 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM • Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting. • Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration. • Excellent communication skills, both verbal and written. • Ability to communicate clearly and effectively with customers and colleagues in a remote working environment. • Proven ability to work creatively and analytically in a problem-solving environment. • Demonstrated commitment and achievement to delivery excellence and client satisfaction. • Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. • Ability to effectively manage against timelines, deadlines, and goals. • Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision. • Advanced Microsoft Excel skills required. • Ability to work in a fast-paced environment and to adapt to frequent change. • Ability to meet travel requirements (<5% a year) Availability to work across time zones, minimum UK hours expectation.

🏖️ Benefits

• Comprehensive benefits package details on careers.kognitivinc.com/benefits