Technical Staff Customer Success Manager

November 20

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Kong Inc.

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API • SaaS • Enterprise

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

📋 Description

• Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes • Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why • Working with Sales and Product teams to ensure our customers are getting the most out of the solution • Helping innovate our tooling and processes to make you and your team more efficient • Working on innovative and cutting edge customer projects • Learning our products and technologies, taking that knowledge and applying it to real world usage • Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

🎯 Requirements

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong • Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques • Have passion and determination about our technology and our customers • Be a self starter with strong organisational skills to drive effective customer outcomes • Have a good understanding of complex technology environments • Have great self awareness and strong communication skills • Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies • Have a solid understanding of Cloud Native and the technologies that make it work (Containerisation, Kubernetes, Microservices) as well as have a foundational understanding of APIM • Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS

🏖️ Benefits

• Access to healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance