Client Success Analyst – Senior Analyst

Job not on LinkedIn

🔥 10 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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KOR Financial

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

📦 Logistics

💰 Series A on 2022-06

Consulting • Legal • Logistics

KOR Financial is a leading provider of trade repository and reporting services for financial institutions. Specializing in derivatives data, KOR offers comprehensive reporting solutions that help clients stay ahead of regulatory changes across global jurisdictions, including North America, the EU/UK, and APAC regions. As a fully licensed Swap Data Repository (SDR) by the CFTC, KOR is committed to exceeding industry standards and ensuring data quality and security, supported by ISO 27001 and SOC 2 Type 2 certifications. The company provides user-friendly submissions through APIs, FTP, and an intuitive user interface, all backed by expert-led human support teams. KOR Financial is dedicated to easing the compliance burden, allowing clients to focus on their core business growth.

📋 Description

• Support client implementations end to end, including onboarding, data mapping, test cycles and go-live readiness • Analyze client submissions, rejections and reconciliation breaks • Find root causes and work with clients and engineering on fixes • Respond to client questions about data, products and reporting rules • Own support tickets through resolution • Triage incoming issues and escalate them with clear analysis • Build and maintain client documentation, runbooks and FAQs • Use AI and automation to accelerate analysis, triage and reporting • Suggest improvements to working practices • Track client health and adoption signals and flag risks or opportunities • Join client meetings and occasional on-site visits for kickoffs and go-lives

🎯 Requirements

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role • Senior Analyst level: 4+ years of experience • Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC or MAS • Strong analytical skills and comfort with large data sets and Excel • Ability to trace issues to their root cause • Already using AI tools in daily professional work and looking for ways to automate • Clear, structured communication with clients and internal teams • Organized and reliable, able to manage several client issues simultaneously • Based in EMEA/UK and willing to travel to clients occasionally (around 5–10%) • Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira • Open-minded, humble, driven, communicative and a team player

🏖️ Benefits

• Fully remote within EMEA/UK • Competitive salary • A modern tool stack, including AI, and room to shape how we use it • A span of control that matches your ambitions and skills • A culture of trust, ownership and constructive feedback • Professional growth and investment in your needs and goals • Occasional travel to clients (around 5–10%)