Customer Transformation Specialist

🔥 31 minutes ago

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Koronet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

📋 Description

• Understand how customers operate, including buying, selling, inventory, and operational friction • Guide customers toward greater value by suggesting practical behavior changes • Lead discovery to uncover real constraints and trade-offs • Advise customers transparently on Koronet capabilities, workarounds, and current limitations • Treat objections as valuable customer feedback • Drive adoption through testing, follow-through, and clear evidence of progress • Share field insights with Product, Support, Marketing, and Sales to improve product and strategy • Prioritize measurable customer value with Customer Success and Implementation • Provide Product and Support with evidence, workflows, and outcomes to guide development • Use real-world feedback to improve Marketing and Revenue messaging and targeting • Use account data with Growth Systems to prepare relevant customer conversations • Help increase digital buying and selling in the Koronet ecosystem

🎯 Requirements

• Experience in Customer Success, Account Management, or B2B operational transformation • Fluent in English (must) • Comfortable speaking with customers and leading difficult conversations • Strong listening and clear communication skills • Ability to connect changes to real customer incentives • Ability to handle objections with curiosity and use them to improve future conversations • Strong organizing skills • Team player who shares information and puts company goals first • Experience in the floriculture industry is a strong plus, not required

🏖️ Benefits

• An independent, flexible, and versatile role within a fast-growing international organization • Flexible / Remote working environment • Continuous learning and professional growth • Financial assistance for technical certifications and other learning opportunities • Competitive salary • Indefinite contract • Salary negotiable based on experience • Flexibility to work from anywhere • Ownership culture and empowerment to contribute to the company's success