Field Service Engineer – III

Job not on LinkedIn

November 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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KPI Integrated Solutions

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SaaS • Transport • B2B

KPI Integrated Solutions is a company specializing in providing end-to-end warehousing and distribution solutions. They offer services that range from supply chain consulting, customized automation design, to system integration, all tailored to transform operations by blending advanced technologies. The company is dedicated to optimizing warehouse operations through engineered solutions, increasing productivity, enhancing efficiency, and reducing labor reliance. They serve a variety of industries, including food and beverage, pharmaceuticals, retail, and e-commerce, by utilizing technologies such as AGVs & AMRs, conveyor systems, robotic picking, and warehouse software. KPI Integrated Solutions focuses on improving distribution performance with goals of maximizing throughput, expanding capacity, and ensuring reliability through their comprehensive suite of services and technologies.

201 - 500 employees

☁️ SaaS

🚗 Transport

🤝 B2B

📋 Description

• The Field Service Engineer III interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations. • Provides on-site installation, commissioning, troubleshooting, repair, independent complex PLC program modifications and independent moderate PLC code writing. • Performs preventative maintenance, responsible for lower level CSE and customer personnel training, system audits and implementation of various retro-fits to material handling equipment. • Conducts planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts. • Prepares needed tools and reviews drawings for service calls. • Completes necessary reports: service, expense, preventive maintenance contract, and system audits. • Researches part numbers from service calls and related service/manual readings prior to and during service calls. • Checks retrofit parts orders and rebuild project parts orders. • Communicates with customers on system related issues. • Reviews SOWs, budgets, and manpower for services. • Updates dashboard incident retrieval and conducts system walk-downs or walk-throughs. • Assists in training customer maintenance staff and completes warranty request forms. • Directs and/or conducts rebuilds on field equipment. • Diagnoses field mechanical and controls programming issues. • Works with Engineering and Parts to file parts requests to solve field issues and collaborates with Engineering on system projects. • Communicates with other CSEs, management and engineering to discuss solutions to problems. • Assists Technical Support with mechanical related calls. • Upsells customer on upgrades and new products to enhance efficiency. • May be required to perform other duties as requested, directed or assigned.

🎯 Requirements

• In addition to Level Two qualifications: • Bachelor's degree in engineering plus 5-6 years of field service, system maintenance, mechanical, electrical and controls troubleshooting or equivalent experience in a similar position required showing progressive increase in responsibility.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Health Care Concierge Service • 401(k) Retirement Plan (Pre-tax & Roth) • Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability • Voluntary Life & AD&D Insurance • Voluntary Accident, Critical Illness & Hospital Indemnity Insurance • Pet Insurance • Milk Stork Program • Wellness Program with gift card redemption and wellness challenges • Paid Time Off (Vacation, Sick & 10 Holidays) • Training & Development