Customer Success Manager

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August 21

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KPOINT

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SaaS • Enterprise • Artificial Intelligence

KPOINT is an enterprise video platform that enables organizations to create, share, personalize, and analyze video content across devices and networks. Its product suite includes a social video experiences app, a DIY interactivity builder, short-form video SDKs for digital channels, and multilingual AI-driven voice personalization (text-to-speech, translation, and audio personalization). The platform emphasizes enterprise controls, detailed analytics, and use cases across employee education, customer support, lead generation, onboarding, and retention.

51 - 200 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Serve as the main point of contact in all matters related to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • A quick learner for developing a thorough understanding of product features and offerings. • Manage the technical implementation of new products and integrations with large organizations. • Identify key technical strategies to unlock business value for clients by partnering with customers. • Be the internal advocate and voice of the client in the organization due to periodic engagements with customers. • Onboard customers and set them up to use the product. • Provide training related to the product and its new features to customers. • Educate customers about new use cases that are getting supported by the product. • Analyze customer feedback on product features and new releases.

🎯 Requirements

• 3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams. • Working technical knowledge of industry-standard practices for implementing API, and SSO authentication. • A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus. • Excellent written and verbal communication skills. • Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements. • Should be a quick learner. • Should have problem-solving skills in the technical and interpersonal areas. • Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals. • Excellent customer engagement and management skills • Quick to adapt to new customer requirements, new features / enhancements, and product directions. • Should be proficient in MS Office • Should have good presentation skills

🏖️ Benefits

• Having a ‘Customer First’ mindset and driving internal and external customer success, including the success of partners, through a steadily fast-paced, innovation-driven and creative environment. • Driving the success of KPOINT and our customers with a strong founder’s mindset. • Staying in tune with the hyper dynamic changes of the real world. • Going over and above to add magic to our commitments by bringing out the best version of self, everyone and everything around. • We believe in compassionate leadership and promote empathy-driven people management at KPOINT. • We lead with our focus on fostering collaboration, positivity, innovation, creativity and fun. • Being a strong KPOINT brand ambassador, always representing our strong focus on customer centricity, our people and our capabilities.