IT Support Specialist – Mid-level

Job not on LinkedIn

November 8

Apply Now

Receive Emails with Similar Jobs

KINGS & QUEENS CONSULTORIA E TREINAMENTOS

WebsiteLinkedInAll Job Openings

B2B • Education • Recruitment

KINGS & QUEENS CONSULTORIA E TREINAMENTOS is a Brazilian HR consultancy specializing in strategic people management with a strong focus on Diversity, Equity, Inclusion and Belonging (DEIP). The firm provides tailored HR consulting, recruitment and selection, leadership and DEI training, organizational diagnostics, certification services (CertIN), coaching, and digital learning materials to help companies implement inclusive practices, improve talent management, and align human capital strategies with business results in VUCA environments. Services are aimed at companies seeking sustainable cultural change, compliance with best practices, and measurable improvements in engagement, retention and performance.

1 - 10 employees

Founded 2023

🤝 B2B

📚 Education

🎯 Recruiter

📋 Description

• Act as the first point of contact: triage incidents, provide first-level support, collect information, and escalate tickets when necessary. • Diagnose hardware, software, printer, connectivity, telephony, and messaging issues (both remotely and on-site). • Maintain complete, up-to-date, and accurate ticket records; update the knowledge base and user documentation. • Advise users on operating systems, applications, telephony usage, and security best practices. • Conduct training sessions during onboarding of new employees or when tools and processes change. • Prepare computers, peripherals, phones, email and messaging accounts, and security configurations for new users. • Manage user accounts, permissions, and access; process role changes and terminations. • Install, configure, update, and maintain desktops/workstations and software (including patches, antivirus, and security updates). • Manage daily backups (including external storage) and change control logs. • Maintain the IT asset and license inventory, ensuring compliance. • Serve as the focal point for desktops, printers, telephony, software distribution, and antivirus. • Collaborate with maintenance, technical support, and development teams on complex cases; escalate when needed. • Organize tasks according to priorities and deadlines. • Represent the department and company professionally, in line with established standards.

🎯 Requirements

• High school diploma required; a technical or university degree in IT is a plus. • Nice to have: CompTIA A+, Network+, Microsoft certifications (MCSA/MD-100/MD-101), ITIL. • Strong experience in desktop/help desk support, including Windows administration and Microsoft 365/O365. • Technical knowledge of Windows operating systems (installation, configuration, and troubleshooting). • Proficiency with Microsoft Office Suite and Microsoft 365. • Experience with PC and laptop hardware, peripherals, and local/network printing. • Familiarity with ticketing systems (Service Desk/Help Desk). • Basic knowledge of Active Directory (users, groups), remote access tools, and Exchange/Outlook. • Understanding of OS imaging and deployment concepts and practices. • Experience configuring mobile devices (smartphones/tablets) and Wi‑Fi. • Knowledge of antivirus solutions, content filtering, basic networking, and cabling. • Ability to plan and execute migrations/updates, manage small projects, and coordinate external vendors.

🏖️ Benefits

• Remote work • CLT employment contract (in accordance with Brazilian labor legislation) • Opportunities for professional development