Technical Account Manager

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September 18

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Kraken

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Energy • SaaS • Enterprise

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead strategic technical relationships with senior stakeholders (CIO, CTO) and act as a trusted technical advisor • Build and maintain strategic relationships with customer technology leaders and participate in roadmap discussions and executive briefings • Translate Kraken’s technical vision into outcomes aligned with executive priorities and serve as primary technical liaison throughout customer lifecycle • Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform; guide system design, integrations, and configuration • Drive solution design for scalability, performance, and maintainability; identify opportunities to unlock additional value through feature adoption • Provide regular reports and updates on project status, performance metrics, and potential improvements • Facilitate product rollouts, upgrades, and configuration changes; manage change to minimize disruption • Identify risks within client accounts and develop mitigation strategies; manage escalations • Be the hands-on technical presence for customer success: triage and manage technical incidents with support and engineering • Guide configuration and usage decisions, provide hands-on support, troubleshooting, and technical insight to resolve client issues • Manage co-development efforts and joint technical initiatives; align product and customer roadmaps and advocate for customer needs internally • Act as a product advocate, gathering client feedback to influence product roadmap decisions

🎯 Requirements

• 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar • Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments • Strong technical background, with knowledge of cloud computing, APIs, databases, Python, Django, etc • Industry experience in Energy & Utilities is highly desirable (adjacent industries like telecommunications and infrastructure considered) • Ability to understand complex technical concepts and translate them into actionable insights for clients • Proficient in troubleshooting and problem-solving; able to navigate technical issues and provide prompt solutions • Analytical mindset with attention to detail and a proactive approach to identifying and solving problems • Customer and quality focus; highly effective at building and improving relationships • Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities • Bachelor’s degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience)

🏖️ Benefits

• Remote work (Remote, NL) • Ability to request specific accommodations for interview process via inclusion@kraken.tech • Certified Great Place to Work in France, Germany, Spain, Japan and Australia • One of the Best Workplaces on Glassdoor in the UK (score 4.7) • Access to Welcome to the Jungle site to learn about teams and culture • Equal opportunity employer and inclusive hiring practices • Opportunity to work on impactful sustainable energy projects