TechOps Architect

🕒 June 20, 2025

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Kraken

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

Energy • SaaS • Enterprise

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

📋 Description

• Help us use technology to make a big green dent in the universe! • Kraken powers some of the most innovative global developments in energy. • We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. • It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. • What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. • Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. • We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains. • You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. • A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. • We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. • We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

🎯 Requirements

• Experience leading on a range of technical projects across various technologies and platforms. • Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks. • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. • Experience working with multiple teams and managing multiple stakeholders. • Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices. • Experience with Identity & Access Management systems like Okta or Microsoft Entra. • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML. • Understanding of identity provisioning technologies such as SCIM. • Ability to explain technical concepts to non-technical, senior stakeholders. • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. • Should have: You have strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches. • Experience with email gateway administration and email routing. • Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc. • Experience using git and GitHub for code changes and CI/CD. • Experience mentoring less experienced team members. • Nice to have: Experience building macOS apps with Swift • Experience with Munki and AutoPkg for macOS software deployment • Experience with Chocolatey and PowerShell for Windows software deployment • A foundational understanding of programming and software engineering. • Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django. • Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler • Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!

🏖️ Benefits

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Kraken - what's more important to us is finding the right Kraken-fit! • Kraken has a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people • Visit our perks hub - Kraken Employee Benefits