Field Service Engineer II

Job not on LinkedIn

2 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $79.6k - $180k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Biosolutions

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Compliance • Education

Biosolutions is not described in the provided text. The supplied content is a website cookie-consent banner, cookie policy, and related CSS/HTML content for Københavns Universitet (KU), describing cookies used for necessary functions, statistics and marketing, and explaining user consent. There is no clear information about Biosolutions' products, services, or sector; if Biosolutions is connected to this content, the relevant context would be data privacy/cookie management for an educational website.

1 - 10 employees

Founded 2024

📋 Compliance

📚 Education

📋 Description

• Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms. • Deploy and calibrate robotic systems at customer sites. • Provide rapid response to customer support requests; initiate troubleshooting and triage of customer-reported product issues. • Complete accurate and timely documentation of support case issues, activities, and resolution. • Collaborate with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites. • Train customers on the routine operation of devices and perform basic Cellario software training. • Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory. • Regularly author service documentation and contribute knowledge base articles for technical support, servicing & troubleshooting techniques. • Mentor and train junior-level FSE’s and contribute to overall professionalism and service delivery excellence of HighRes Customer Service. • Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery. • Occasional coordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier-2 and tier-3 issue resolution. • Manage and maintain field service spares and a service inventory accurately.

🎯 Requirements

• A bachelor’s degree in electromechanical/life science/engineering or certification with equivalent experience in lieu of a degree is required. • Typically, a minimum of 2 years of direct experience in a field service or customer-facing support role, with a preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. • In-house automation support/engineering experience will also qualify. • HVAC/cooling/environmental experience, as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required. • Knowledge of Computer communications (TCP/IP, RS232). • Ability to travel weekly to customer sites, with overnight domestic travel (40-55% in senior, 60 -80% in level II role) and potential, occasional international travel required. • Valid driver’s license.